Beyond the Buzz: Achieving a Competitive Edge via Digital Customer Experience

Customer Value Optimisation as the Best Brand Loyalty Strategy

11:30-12:30 SG

15:00-16:00 SG

AGENDA AT A GLANCE

Welcome to CX APAC ONLINE 2018

Register For Free

Day 1 - Tuesday, 17 April 2018

Day 2 - Wednesday, 18 April 2018

Struggling to improve your customer experience? Want insight from global CX experts free of charge? Need to motivate your team with cutting edge training? If your answer was yes to any of these questions then it’s worth taking a look at our CX APAC Online Summit. Free of charge to attend, this summit takes place online, meaning you can dial in from the comfort of your desk.

CX Digital Asia brings you some of the most innovative customer experience projects around the world. Topics covered include digital customer experience, creating exceptional Omni-channel encounters, dealing with mobile-first, voice-of-the-customer, communicating CEM ROI, customer-centric culture transformation and artificial intelligence. Through a combination of cutting edge sessions, in-depth panels and downloadable podcasts, wherever you are in the CX journey our Digital Summit can help you propel your CX into the stratosphere.

Mr. Tang Kim Yee

Director of Technology and Architecture Office, Singtel’s Group Enterprise.

"The topic that the speaker is going to present on."

Edward J. Hansen

Partner, Morgan Lewis

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Director GBS, DellEMC

Tilak Banerjee

Mark Davison

Partner - Robotics Process Automation

"The topic that the speaker is going to present on."

Jay Flanagan

Strategy & Transformation, Global Services DellEMC

"The topic that the speaker is going to present on."

Frank Kelly

Director – Digital Transformation, DellEMC

"The topic that the speaker is going to present on."

Dr. Mary C. Lacity

Curators’ Distinguished Professor at University of Missouri-St. Louis and Visiting Scholar at MIT CISR.

"The topic that the speaker is going to present on."

Simen Munter

COO, Nordea

"The topic that the speaker is going to present on."

Last year we brought together a group of people that have devoted their time and energy to o digital marketing.

LAST YEAR SPEAKERS

Shaping Future CX Journeys through an Amalgamation of Technology, Culture & Innovation

Day 3 - Thursday, 19 April 2018

Winning Followers, Delighting Customers and Mining Data: Are You Using Social Media to its Full Potential?

09:30-10:30 SG

AGENDA

We will post the agenda in the upcoming weeks, stay tuned!

April 17th - 19th 

16:00-17:00 SG

Register For Free

Speaker: Nicco Tan, Vice President, Relationship Marketing and Social Media, Resorts World Genting

Speaker: Akira Mitsumasu, VP Products and Services Planning, 
Japan Airlines 

  • Digital Customer Experience: Create consistent and engaging CX across your digital interfaces
  • Omni-Channel Excellence: Matching brick and mortar CEM to apps, online, social media and more
  • Personalising CX through Big Data and VOC: How can you leverage business intelligence and segmentation?
  • Proving ROI: New ways to measure customer experience and communicate it to your board
  • AI and Chat-Bots: Is this the future of customer experience?
  • Culture Transformation: Creating and maintaining a customer centric culture

Themes

This year we bring together a group of people that have devoted their time and energy to CX

Akira Mitsumasu
VP Products and Services Planning, Japan Airlines

About me

Rod Strother
Vice President, 
Digital Experience, 
Starhub

About me
About me

Nicco VP Relationship Marketing and Social Media, 
Resorts World Genting

Speaker: Rod Strother, Vice President, Digital Experience, Starhub

OUR MEDIA PARTNERS

Thank you to our partners that made this event possible.  

OUR PARTNERS

Thank you to our media partners that made this event possible.  

1:30-2:30 SG

The Key to Profitable CX: Implementing a Closed-Loop Feedback System

The Connected World: Creating Personalized, Productive CX Across the Entire Enterprise

1:30-2:30 SG

Joining CX and EX: How to release the energy in your workplace 

15:00-16:00 SG 

11:00-12:00 SG

See more hereSee more hereSee more here

Speaker: Anthony Brown, Corporate Consultant, Avaya World Wide Strategic Engagement 

See more hereSee more here

Speaker: Lawrence Mitchell, Chief Customer and Marketing Officer, Sumo Salad

Register For FreeRegister For Free

Registration is quick, easy, and FREE!
Click here to register today

You'll have the opportunity to hear from leading industry thought leaders as they share their knowledge on cutting-edge topics in CX. Check out the agenda below to see who'll be there.

How Do I Register?

Who is presenting?

Speakers: James Walford, Strategic Director – Digital & Innovation, Genesys
Hendrik Coetzee, Senior Solutions Consultant, Genesys

Speakers: 
Gillian Mackay, Strategic Consulting Director, MaritzCX
James Sowden, Customer Success Manager, MaritzCX

Gillian Mackay,
Strategic Consulting Director 
MaritzCX

About meRegister For Free

Speaker: Malcolm Koh, APAC Customer Experience Strategist, Zendesk 

Malcom Koh,
APAC Customer Experience Strategist, 
Zendesk

About me

James Walford, 
Strategic Director – Digital & Innovation, 
Genesys

Hendrik Coetzee, 
Senior Solutions Consultant,   
Genesys

About me

Anthony Brown,
Corporate Consultant 
Avaya

Lawrence Mitchell, 
Chief Customer and Marketing Officer, 
Sumo Salad

About me

James Sowden,
Customer Success Manager 
MaritzCX

The role of customer service in delivering exceptional omnichannel CX

About meAbout me