A 3-day online event with industry leaders sharing their case studies and thought leadership presentations on customer feedback and satisfaction . 

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Businesses have always tried to differentiate themselves on price or product quality.  However customers are looking for something more; a rewarding, satisfying experience that leads to a long-lasting relationship with the business.  As digital technologies mature, that customer experience is changing from a stand-alone interaction, to a multi-channel conversation and contact centers must do all they can to continue to deliver consistent, Omni-channel CX.  In fact, a forward-looking digital transformation strategy is key for any contact-centre wanting to remain competitive.

CX Network has created Contact Centre Week ANZ Online to help you create this strategy.  The event is complimentary, online and also available on-demand, enabling delegates to learn from contact centre experts at a time and location to suit them.  Sessions will be a mix of the practical and inspirational, exploring topics such as Digital Transformation, Contact Centre Analytics, Omni-Channel Interactions, Robotics, AI and Creating a Customer-Centric Culture.  To be part of this interactive discussion and learn more about how you can take your contact center to the next level, reserve your place on our website.

How do I take part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date. 

Data & analytics resource centre

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Welcome to Contact Centre Week ANZ Online

27 - 29 May 2019

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What to expect from CCW ANZ Onlive as an attendee?

4 days of thought leading sessions on customer insight, data & analytics. 

Access to world-class leaders from the comfort of your own desk.

The opportunity to shop around and meet cutting-edge technology providers.

A live Q&A with speakers following each digital presentation.


3 days of thought leading sessions around customer feedback and satisfaction.

See below

Day 1 - Monday, 27 May 2019

2:00-2:45 PM AUT

Day 2 - Tuesday, 28 May 2019

Day 3 - Wednesday, 27 May 2019


Using AI To Identify Opportunities For Up And Cross-Selling Products

13:30-14:15 PM SYD

Innovative Methods For Using CX Metrics To Create Superlative Customer Experiences

Live Agenda

Transforming CX To Engage Customers In Social And Digital Channels Of Choice

10:00-10:45 AM SGT

From Designing A Learning And Development Coaching Strategy For Customer Service BotsCall Centre to Digital Contact Centre: Building your Digital Transformation Strategy

Trends In Contact Centre Executive Leadership: How Leading CX Professionals Are Adding Value

10:00-10:45 AM SYD

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Our Sponsors

Our partners

Our Past Speakers

Erin Geddes,
General Manager Customer Care, International Operations,

Sonali Verma, 
Head, Customer Experience and Innovation, Regional Bancassurance, 
Manulife Asia

Raj Chaudhuri, Director, Customer Fulfillment Network, American Express

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Jean-Marc Provost
Senior Practice Lead, Digital Strategy and CX Transformation, APAC


Driving Performance and Profitability in a Multi- Channel Contact Centre

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Paul Humphrey, Chief Executive Officer, 
Call Journey

Sreelesh Pillai 
General Manager,Freshworks 

Rod Moynihanean, 
Director of Sales, ANZ, 

Developing Contact Centre Talent Towards Being A “One-Stop-Shop”

11:00-11:45 AM SGT

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Mark Rizza, 
Head of Supply Chain, Accent Group

3:00-3:45 PM AUT

Transitioning Or Migrating Customers To New Channels Smoothly

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Latest Trends In Fraud Prevention And Data-Security


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Focus On User Experience Design: Improving Your Self-service Offering

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14:00-15:00 PM 

Discovering Practical Methods For Effectively Scaling Your Chat-bot Operations 

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