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Businesses have always tried to differentiate themselves on price or product quality.  

However customers are looking for something more; a rewarding, satisfying experience that leads to a long-lasting relationship with the business.  As digital technologies mature, that customer experience is changing from a stand-alone interaction, to a multi-channel conversation and contact centers must do all they can to continue to deliver consistent, Omni-channel CX.  In fact, a forward-looking digital transformation strategy is key for any contact-centre wanting to remain competitive.

CX Network has created Contact Centre Week ANZ Online to help you create this strategy.  The event is complimentary, online and also available on-demand, enabling delegates to learn from contact centre experts at a time and location to suit them.  Sessions will be a mix of the practical and inspirational, exploring topics such as Digital Transformation, Contact Centre Analytics, Omni-Channel Interactions, Robotics, AI and Creating a Customer-Centric Culture.  To be part of this interactive discussion and learn more about how you can take your contact center to the next level, reserve your place on our website.

How do I take part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date. 

Data & analytics resource centre

Welcome to Contact Centre Week ANZ Online

27 - 29 May 2019

Register here

Contact Centre Week ANZ LIVE 2019

What to expect from CCW ANZ live ?

4 days of thought leading sessions on customer insight, data & analytics. 

Access to world-class leaders from the comfort of your own desk.

The opportunity to shop around and meet cutting-edge technology providers.

A live Q&A with speakers following each digital presentation.


3 days of thought leading sessions around customer feedback and satisfaction.

See below

Day 1 - Monday, 27 May 2019

14:00-14:45 SYD

Day 2 - Tuesday, 28 May 2019

Day 3 - Wednesday, 27 May 2019

11:00-12:00 SYD

Contact Centres for the Mobile Phone Generation

13:30-14:15 SYD

Exploring Service In The Experience Economy To Boost Your Customer Offering
Alex Patison, Master Principal Sales Consultant, CX, Oracle


Contact-Centre Talent: Realising The Benefits of Going “Back-to-Basics”

10:00-10:45 SYD

Designing A Learning And Development Coaching Strategy For Customer Service Bots

Developing Contact Centre Talent Towards Being A “One-Stop-Shop”

10:00-10:45 SYD

Read moreRead moreRead moreRead more

Our Sponsors

Our partners

Our Speakers

Emily Bayford,
Head of Contact Centres, Australian Super

Register here

Travis Higgins, 
Head of Contact Centre, Sovereign Insurance

14:30-15:00 SGT

Trends In Contact Centre Executive Leadership: How Leading CX Professionals Are Adding Value

Read more

Transitioning Or Migrating Customers To New Channels Smoothly

11:00-11:45 SYD

Read moreRegister here

15:00-15:45 SYD

Trends In Contact Centre Executive Leadership: How Leading CX Professionals Are Adding Value

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Read more

Latest Trends In Fraud Prevention And Data-Security

10:00-10:45 SYD

Read more

11:00-11:45 SYD

Focus On User Experience Design: Improving Your Self-service Offering

Read more

14:00-15:00 SYD

Discovering Practical Methods For Effectively Scaling Your Chat-bot Operations

Read moreRegister here

Emily Bayford, Head of Contact Centres, Australian Super

Sharron Botica, Chief Customer Officer; Travis Higgins, Head of Contact Centre
Sovereign Insurance      

Sharon Botica, 
Chief Customer Officer,
Soverign Insurance

About meAbout me

Fausto Marasco 
Executive Director
Premier Technologies

About meA 3-day online event with industry leaders sharing their case studies and thought leadership presentations on customer feedback and satisfaction .

Megan Papadopoulos, Head of Consumer Connection, Bendigo and Adelaide Bank

Fausto Marasco, Executive Director, Premier Technologies



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Alex Patison, 
Master Principal Sales Consultant, CXOracle