A 3-day online event with industry leaders sharing their case studies and thought leadership presentations on customer feedback and satisfaction. 

Register Now

Businesses have always tried to differentiate themselves on price or product quality.  However in 2018, customers are looking for something more; a rewarding, satisfying experience that leads to a long-lasting relationship with the business.  As digital technologies mature, that customer experience is changing from a stand-alone interaction, to a multi-channel conversation and contact centers must do all they can to continue to deliver consistent, Omni-channel CX.  In fact, a forward-looking digital transformation strategy is key for any contact-centre wanting to remain competitive.

CX Network has created Contact Centre Week APAC Online to help you create this strategy.  The event is complimentary, online and also available on-demand, enabling delegates to learn from contact centre experts at a time and location to suit them.  Sessions will be a mix of the practical and inspirational, exploring topics such as Digital Transformation, Contact Centre Analytics, Omni-Channel Interactions, Robotics, AI and Creating a Customer-Centric Culture.  To be part of this interactive discussion and learn more about how you can take your contact center to the next level, reserve your place on our website.

How do I take part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date. 

Data & analytics resource centre

CX Network © copyright 2017. All rights reserved

Welcome to Contact Centre Week APAC Online

13 - 15 August 2018

Register here



 Online 2018

What to expect from CCW APAC Onlive as an attendee?

4 days of thought leading sessions on customer insight, data & analytics. 

Access to world-class leaders from the comfort of your own desk.

The opportunity to shop around and meet cutting-edge technology providers.

A live Q&A with speakers following each digital presentation.


3 days of thought leading sessions around customer feedback and satisfaction.

See below

Day 1 - Monday, 13 August 2018

11:30-12:00 PM SGT

2.30-3:00 PM SGT

Using Artificial Intelligence and Chat-Bots to Transform your Contact Centre

Day 2 - Tuesday, 14 August 2018

10:30-11:00 AM SGT

CX and EX: Creating Great CX through a Productive, Positive Employee Experience  

4:00-4:30 PM SGT

Day 3 - Wednesday, 15 August 2018


Conversation analytics: How to unlock insights from every call to improve business performance 

3:00-3:30 PM SGT

Realising the Benefits of A Scalable, Lean and Agile Digital Contact Centre

Live Agenda

Reserved for Zendesk

10:00-10:30 AM SGT

From Call Centre to Digital Contact Centre: Building your Digital Transformation Strategy

A Practical Guide to AI-powered Customer Support

10:00-10:30 AM SGT

Read moreRead moreRead moreRead moreRead moreRead more

5 Ways to Create a Customer Centric Culture  

Read more

Our Sponsors

Our partners

Our Speakers

Erin Geddes,
General Manager of
Customer Care,
Customer Service & Quality Global Operations
Schneider Electric

Sonali Verma, 
Head, Customer Experience and Innovation, Regional Bancassurance, 
Manulife Asia

Raj Chaudhuri, Director, Customer Fulfillment Network, American Express

Register here

Speaker: Jean-Marc Provost, Senior Practice Lead, Digital Strategy and CX Transformation, Genesys APAC

Jean-Marc Provost
Senior Practice Lead, Digital Strategy and CX Transformation, APAC


Driving Performance and Profitability in a Multi- Channel Contact Centre

Read more

Speaker: Raj Chaudhuri, Director, Customer Fulfillment Network, American Express

Speaker: Paul Humphrey, Chief Executive Officer, Call Journey

Paul Humphrey, Chief Executive Officer, 
Call Journey

About me

Speaker: Sreelesh Pillai - General Manager, Freshworks Australia

Sreelesh Pillai 
General Manager,Freshworks 

About me