Mr. Tang Kim Yee

Director of Technology and Architecture Office, Singtel’s Group Enterprise.

"The topic that the speaker is going to present on."

Edward J. Hansen

Partner, Morgan Lewis

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Director GBS, DellEMC

Tilak Banerjee

Mark Davison

Partner - Robotics Process Automation

"The topic that the speaker is going to present on."

Jay Flanagan

Strategy & Transformation, Global Services DellEMC

"The topic that the speaker is going to present on."

Frank Kelly

Director – Digital Transformation, DellEMC

"The topic that the speaker is going to present on."

Dr. Mary C. Lacity

Curators’ Distinguished Professor at University of Missouri-St. Louis and Visiting Scholar at MIT CISR.

"The topic that the speaker is going to present on."

Simen Munter

COO, Nordea

"The topic that the speaker is going to present on."

Last year we brought together a group of people that have devoted their time and energy to o digital marketing.

LAST YEAR SPEAKERS

AGENDA

We will post the agenda in the upcoming weeks, stay tuned!

CXN Live is a 2 day online event bringing a series of hand-picked case studies and thought leadership presentations from industry leaders on customer data and analytics. We will discusses both established trends and showcases how some of the most innovative companies around are impressing their customers.

RegisterAgendaSponsorshipAbout CX Network

ABOUT CX NETWORK

CX Network is the leading online resource for senior customer experience, service, insight, digital and marketing decision makers. Our value-rich content includes industry news, market reports, the latest trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more.

CX Network, a division of IQPC. © 2019 All rights reserved. 
Use of this site constitutes acceptance of our User Agreement and Privacy Policy.

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Insight from the world’s foremost thought leaders delivered to your inbox.

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online

Contact us now

31,000+
OPT-IN MEMBERS

10,000+
SOCIAL FOLLOWERS

200,000+
GLOBAL DATABASE

When you partner with CX Network, you get the opportunity to expose your brand to our opt-in membership of over  31,000 customer experience professionals globally and our wider audience of more than 150,000 CX executives. 

BUILD BRAND AWARENESS

Whether you are embarking on a brand re-launch or planning to increase your current brand awareness, CX Network will ensure your brand is associated only with credible, highly recognized industry players. Our webinars put your brand in front of highly relevant, highly active and qualified industry players in a cost-efficient manner.

Through our webinar programme, CX Network delivers leads that match your goals and increase your traffic based on your requirements. Engage and interact with your target audience through our varied lead generation campaigns.

GENERATE DIRECT LEADS

POSITION YOURSELF AS A THOUGHT LEADER

Position your brand at the forefront of this topic and industry developments. By being part of this webinar we will ensure you are seen as part of the conversation between industry players, analysts and decision makers. If you want to be positioned as an industry leader, then partnering with CX Network is a great step in this direction.

How will I access the sessions?
We will email you your login details up to 7 days before the live event.


Do I need to download or install any software to be able to attend this event?
No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?
Yes. the sessions will be recorded and available for free for a limited time.

2-3 July 2019

Register for FREE

Join the discussion #CXLIVE

A conference revolution, bringing you CX experts direct to your desk, complimentary and online!

Register for FREE

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Past Speakers in the CX LIVE series



Derek Franks 

Senior Director Insights, Worldwide Customer Experience,
Electronic Arts (EA)

Michelle Brigman,
CX Director
7-Eleven



Annette Höher-Bäuerle

Group Customer Experience Director Thomas Cook Group

Nick King 
Market Research and Insight Director,
AutoTrader.co.uk



Thierry Derungs

Chief Digital Officer
BNP Paribas Wealth Management

Welcome to CXN LIVE: EMEA

Europe
Middle East 
Africa

Balancing Humanity And Automation: 
The AI Equilibrium

Personalized Customer Experience Using Data

Re-Fueling Leadership Buy-In : Proving The ROI of Your Customer Experience Project

Paid Loyalty Programs: Are They The Future?

CX Careers Special: Skills and Career-Paths for Your Next CX Move

How Do I Take Part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is Presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date.

As part of the CX Network Live experience we would like to provide you with guides, case studies and interviews regarding this subject.

Resource Centre

Register HereVisit NowSee Agenda

Agenda

REGISTER HEREView Session

Re-Fueling Leadership Buy-In : Proving The ROI of Your Customer Experience Project
Speaker: TBD

2:30 - 3:15 PM BST

Day 2 - Wednesday, 3 July 2019

Are Paid Loyalty Programs The Future?
Speaker: TBD

CX Metrics And KPIs In The Age Of AI 
Speaker: Gustavo Imhof, Customer Experience Feedback and Insight Manager, Lowell

View Session

12:30 - 1:15 PM BST

4:00 - 4:45 PM BST

View Session

Day 1 - Tuesday, 2 July 2019

10:30 - 11:15 AM BST

View Session

Balancing Human And Automation: The AI Equilibrium
Speaker: TBD

View Session

Panel Discussion: Supercharging Your CX Career
Speaker: Robert Bridge, Former Chief Customer Officer, Telegraph Media Group

10:30 - 11:15 AM BST

Power Lunch Session: B2B Customer Experience Deep Dive
Speaker: TBD

View Session

Measuring Emotional Engagement As The Secret Sauce For Better Customer Experience
Speaker: TBD

View Session

12:30 - 1:15 PM BST

2:30 - 3:15 PM BST

View Session

Maintaining CX Culture Momentum And Uplift
Speaker: Enrique Gomez Alonso, Chief Customer Officer, Zurich Insurance Spain

4:00 - 4:45 PM BST