Mr. Tang Kim Yee

Director of Technology and Architecture Office, Singtel’s Group Enterprise.

"The topic that the speaker is going to present on."

Edward J. Hansen

Partner, Morgan Lewis

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Director GBS, DellEMC

Tilak Banerjee

Mark Davison

Partner - Robotics Process Automation

"The topic that the speaker is going to present on."

Jay Flanagan

Strategy & Transformation, Global Services DellEMC

"The topic that the speaker is going to present on."

Frank Kelly

Director – Digital Transformation, DellEMC

"The topic that the speaker is going to present on."

Dr. Mary C. Lacity

Curators’ Distinguished Professor at University of Missouri-St. Louis and Visiting Scholar at MIT CISR.

"The topic that the speaker is going to present on."

Simen Munter

COO, Nordea

"The topic that the speaker is going to present on."

Last year we brought together a group of people that have devoted their time and energy to o digital marketing.



We will post the agenda in the upcoming weeks, stay tuned!

CXN Live is a 2 day online event bringing a series of hand-picked case studies and thought leadership presentations from industry leaders on customer data and analytics. We will discusses both established trends and showcases how some of the most innovative companies around are impressing their customers.

RegisterAgendaSponsorshipAbout CX Network


CX Network is the leading online resource for senior customer experience, service, insight, digital and marketing decision makers. Our value-rich content includes industry news, market reports, the latest trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more.

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Insight from the world’s foremost thought leaders delivered to your inbox.

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online

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When you partner with CX Network, you get the opportunity to expose your brand to our opt-in membership of over  31,000 customer experience professionals globally and our wider audience of more than 150,000 CX executives. 


Whether you are embarking on a brand re-launch or planning to increase your current brand awareness, CX Network will ensure your brand is associated only with credible, highly recognized industry players. Our webinars put your brand in front of highly relevant, highly active and qualified industry players in a cost-efficient manner.

Through our webinar programme, CX Network delivers leads that match your goals and increase your traffic based on your requirements. Engage and interact with your target audience through our varied lead generation campaigns.



Position your brand at the forefront of this topic and industry developments. By being part of this webinar we will ensure you are seen as part of the conversation between industry players, analysts and decision makers. If you want to be positioned as an industry leader, then partnering with CX Network is a great step in this direction.

How will I access the sessions?
We will email you your login details up to 7 days before the live event.

Do I need to download or install any software to be able to attend this event?
No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?
Yes. the sessions will be recorded and available for free for a limited time.

Please scroll down to the agenda and login into the session directly 

Join the discussion #CXLIVE

A conference revolution, bringing you CX experts direct to your desk, complimentary and online!

Key Themes

Frequently Asked Questions

Interested in sponsoring this event?

Contact Us

Past Speakers in the CX LIVE series

Derek Franks 

Senior Director Insights, Worldwide Customer Experience,
Electronic Arts (EA)

Michelle Brigman,
CX Director

Annette Höher-Bäuerle

Group Customer Experience Director Thomas Cook Group

Nick King 
Market Research and Insight Director,

Thierry Derungs

Chief Digital Officer
BNP Paribas Wealth Management

Welcome to CXN LIVE: North America

North America

Balancing Humanity And Automation: 
The AI Equilibrium

Personalized Customer Experience Using Data

Re-Fueling Leadership Buy-In : Proving The ROI of Your Customer Experience Project

Paid Loyalty Programs: Are They The Future?

CX Careers Special: 
Skills and Career-Paths for Your Next CX Move

How Do I Take Part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is Presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date.

As part of the CX Network Live experience we would like to provide you with guides, case studies and interviews regarding this subject.

Resource Centre

Visit NowSee Agenda


View Session

Translating Comcast’s CX Vision To 35,000 Contact Centre Employees
Speaker: Todd Gilliam, Executive Director, Process Design, Customer Experience Strategy and Design, Comcast

2:30 - 3:15 PM EST

Day 2 - Tuesday, 4 June 2019

Watch Now: Re-Writing The Customer Feedback Rulebook: Speech Analytics, Surveys And Powerful Questions
Speaker: James Loeber, Vice President of Sales and Business Development, Surgent Networks

Watch Now: The New CX Insights Platform: How SONOS & Other Enterprises Drive Quantifiable Impact With AI
Speaker: Frank Buckler, Ph.D., Founder & CEO, Success Drivers 
David Feick, Ph.D., Former Global Head of Insights, SONOS

11:30 - 12:10 AM EST

12:30 - 1:15 PM EST

View SessionView Session

Day 1 - Monday, 3 June 2019

10:30 - 11:15 AM EST

View Session

Watch Now: CX Evolution: How-H&R Block Boosted Service Quality With A New Client Feedback Strategy 
Speaker: Brett Stineman, Senior Director Product Marketing, Platforms, Medallia
Pam Kennedy, Client Insights, 
H&R Block

View Session

Panel Discussion: Supercharging your CX Career
Speaker: Perry Monaco, Head of Customer Success, Canada and New Business, LinkedIn
Scott Wilson, Customer Experience Principal, Fedex 
Ingrid Lidberg, CXO, Chief Customer 

10:30 - 11:15 AM EST

Lunch & Learn Session 1: Equipping Your Employees with Tools to Help Customers When They Need it
Speaker: Timothy Embretson Senior, Director, Experience Design, Best Buy Co., Inc.

View Session

Why the Customer Experience Matters
Speaker: Steve Riddell, Head of CX, Casper

View Session

12:30 - 1:15 PM EST

2:30 - 3:15 PM EST

Brett Stineman

Senior Director product marketing, platforms

Perry Monaco

CX Leader 
Canada & New Business


Steve Riddell

Head of CX 

Scott Wilson

Customer Experience Principal

Frank Buckler, Ph.D.

Founder & CEO
Success Drivers

David Feick, Ph.D.

Former Global Head of Insights

Ingrid Lidberg

CXO, Chief Customer


Key Partners

Timothy Embretson

Senior Director, 
Experience Design
Best Buy Co. Inc

Todd Gilliam

Executive Director,
Process Design, Customer Experience Strategy & Design


Pam Kennedy

Client Insights 
H&R Block