Mr. Tang Kim Yee

Director of Technology and Architecture Office, Singtel’s Group Enterprise.

"The topic that the speaker is going to present on."

Edward J. Hansen

Partner, Morgan Lewis

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Director GBS, DellEMC

Tilak Banerjee

Mark Davison

Partner - Robotics Process Automation

"The topic that the speaker is going to present on."

Jay Flanagan

Strategy & Transformation, Global Services DellEMC

"The topic that the speaker is going to present on."

Frank Kelly

Director – Digital Transformation, DellEMC

"The topic that the speaker is going to present on."

Dr. Mary C. Lacity

Curators’ Distinguished Professor at University of Missouri-St. Louis and Visiting Scholar at MIT CISR.

"The topic that the speaker is going to present on."

Simen Munter

COO, Nordea

"The topic that the speaker is going to present on."

Last year we brought together a group of people that have devoted their time and energy to o digital marketing.

LAST YEAR SPEAKERS

AGENDA

We will post the agenda in the upcoming weeks, stay tuned!

CXN Live is a 2 day online event bringing a series of hand-picked case studies and thought leadership presentations from industry leaders on customer data and analytics. We will discusses both established trends and showcases how some of the most innovative companies around are impressing their customers.

RegisterAgendaSponsorshipAbout CX Network

ABOUT CX NETWORK

CX Network is the leading online resource for senior customer experience, service, insight, digital and marketing decision makers. Our value-rich content includes industry news, market reports, the latest trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more.

CX Network, a division of IQPC. © 2019 All rights reserved. 
Use of this site constitutes acceptance of our User Agreement and Privacy Policy.

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Insight from the world’s foremost thought leaders delivered to your inbox.

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online

Contact us now

31,000+
OPT-IN MEMBERS

10,000+
SOCIAL FOLLOWERS

200,000+
GLOBAL DATABASE

When you partner with CX Network, you get the opportunity to expose your brand to our opt-in membership of over  31,000 customer experience professionals globally and our wider audience of more than 150,000 CX executives. 

BUILD BRAND AWARENESS

Whether you are embarking on a brand re-launch or planning to increase your current brand awareness, CX Network will ensure your brand is associated only with credible, highly recognized industry players. Our webinars put your brand in front of highly relevant, highly active and qualified industry players in a cost-efficient manner.

Through our webinar programme, CX Network delivers leads that match your goals and increase your traffic based on your requirements. Engage and interact with your target audience through our varied lead generation campaigns.

GENERATE DIRECT LEADS

POSITION YOURSELF AS A THOUGHT LEADER

Position your brand at the forefront of this topic and industry developments. By being part of this webinar we will ensure you are seen as part of the conversation between industry players, analysts and decision makers. If you want to be positioned as an industry leader, then partnering with CX Network is a great step in this direction.

How will I access the sessions?
We will email you your login details up to 7 days before the live event.


Do I need to download or install any software to be able to attend this event?
No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?
Yes. the sessions will be recorded and available for free for a limited time.

3-4 June 2019

Register for FREE

Join the discussion #CXLIVE

A conference revolution, bringing you CX experts direct to your desk, complimentary and online!

Register for FREE

Key Themes

Frequently Asked Questions

Interested in sponsoring this event?

Contact Us

Register for FREE

Past Speakers in the CX LIVE series



Derek Franks 

Senior Director Insights, Worldwide Customer Experience,
Electronic Arts (EA)

Michelle Brigman,
CX Director
7-Eleven



Annette Höher-Bäuerle

Group Customer Experience Director Thomas Cook Group

Nick King 
Market Research and Insight Director,
AutoTrader.co.uk



Thierry Derungs

Chief Digital Officer
BNP Paribas Wealth Management

Welcome to CXN LIVE: North America

North America

Balancing Humanity And Automation: 
The AI Equilibrium

Personalized Customer Experience Using Data

Re-Fueling Leadership Buy-In : Proving The ROI of Your Customer Experience Project

Paid Loyalty Programs: Are They The Future?

CX Careers Special: 
Skills and Career-Paths for Your Next CX Move

How Do I Take Part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is Presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date.

As part of the CX Network Live experience we would like to provide you with guides, case studies and interviews regarding this subject.

Resource Centre

Register HereVisit NowSee Agenda

Agenda

Register HereView Session

Translating Comcast’s CX Vision To 35,000 Contact Centre Employees
Speaker: Todd Gilliam, Executive Director, Process Design, Customer Experience Strategy and Design, Comcast

2:30 - 3:15 PM EST

Day 2 - Tuesday, 4 June 2019

Power Lunch Session: CX Data! Personalization and Feedback
Speaker: TBD

The New CX Insights Platform: How SONOS & Other Enterprises Drive Quantifiable Impact With AI
Speaker: Frank Buckler, Ph.D., Founder & CEO, Success Drivers
David Feick, Ph.D., Former Global Head of Insights, SONOS

11:30 - 12:10 AM EST

12:30 - 1:15 PM EST

View SessionView Session

Day 1 - Monday, 3 June 2019

10:30 - 11:15 AM EST

View Session

CX Evolution: How-H&R Block Boosted Service Quality With A New Client Feedback Strategy speaker: Brett Stineman, Senior Director Product Marketing, Platforms, Medallia
Pam Kennedy, Client Insights, 
H&R Block

View Session

Panel Discussion: Supercharging Your CX Career
Speaker: Perry Monaco, Head of Customer Success, Canada and New Business, LinkedIn
Scott Wilson, Customer Experience Principal, Fedex 
Ingrid Lidberg, CXO, Chief Customer 

10:30 - 11:15 AM EST

Lunch & Learn Session 1: Equipping Your Employees with Tools to Help Customers When They Need it
Speaker: Timothy Embretson Senior, Director, Experience Design, Best Buy Co., Inc.

View Session

Why the Customer Experience Matters
Speaker: Steve Riddell, Head of CX, Casper

View Session

12:30 - 1:15 PM EST

2:30 - 3:15 PM EST

View Session

Maintaining CX Culture Momentum And Uplift
Speaker: TBD

4:00 - 4:45 PM EST

Brett Stineman

Senior Director product marketing, platforms
Medallia

Perry Monaco

CX Leader 
Canada & New Business

LinkedIn

Steve Riddell

Head of CX 
Casper

Scott Wilson

Customer Experience Principal
FedEx

Frank Buckler, Ph.D.

Founder & CEO
Success Drivers

David Feick, Ph.D.

Former Global Head of Insights
SONOS

Speakers

Key Partners

Timothy Embretson

Senior Director, 
Experience Design
Best Buy Co. Inc

Todd Gilliam

Executive Director,
Process Design, Customer Experience Strategy & Design

Comcast

Pam Kennedy

Client Insights 
H&R Block

Ingrid Lidberg

CXO, Chief Customer