Mr. Tang Kim Yee

Director of Technology and Architecture Office, Singtel’s Group Enterprise.

"The topic that the speaker is going to present on."

Edward J. Hansen

Partner, Morgan Lewis

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Director GBS, DellEMC

Tilak Banerjee

Mark Davison

Partner - Robotics Process Automation

"The topic that the speaker is going to present on."

Jay Flanagan

Strategy & Transformation, Global Services DellEMC

"The topic that the speaker is going to present on."

Frank Kelly

Director – Digital Transformation, DellEMC

"The topic that the speaker is going to present on."

Dr. Mary C. Lacity

Curators’ Distinguished Professor at University of Missouri-St. Louis and Visiting Scholar at MIT CISR.

"The topic that the speaker is going to present on."

Simen Munter

COO, Nordea

"The topic that the speaker is going to present on."

Last year we brought together a group of people that have devoted their time and energy to o digital marketing.

LAST YEAR SPEAKERS

AGENDA

We will post the agenda in the upcoming weeks, stay tuned!

Attendees at CXN LIVE: Feedback and Satisfaction 2019 will gain exclusive first hand access to carefully curated content - presentations from pioneering CX thought leaders from cross-industry. Gain expert insights into the most innovative customer experience projects globally..

Update yourself on the latest industry intelligence on key topics including:

•  AI, Video And Chat-Bots: Collecting and analysing feedback with today’s cutting-edge tools
•  Metrics Revisited: Transitioning from NPS to CES (Customer Effort Score), what you should be tracking for the modern customer?
•  Turning Action Into Insight: Getting buy-in and demonstrating ROI for your CX initiatives
•  Harnessing The Voice Of The Customer In An Omni-Channel World: Interlinking different touchpoints to create a consistent VOC
•  Analytics 4.0: Driving personalization and customer satisfaction with real-time analytics
 

Through a combination of cutting edge sessions, in-depth panels and downloadable podcasts, wherever you are in the
CX journey our Digital Summit will provide the tools to exponentially improve your CX offering.


Day 2 - Wednesday, 21 March 2018

Applying VOC To The New Omni-Channel Customer Journey

Micro Surveys: An Answer To Customer Feedback Or Just Another Survey? 

Day 3 - Thursday 22 March 2018

13:00-13:45

15:00-15:45

16:00-16:45

From Insight Into Action: Customer Insights for Short and Long-Term Growth

RegisterAgendaSponsorshipAbout CX Network

ABOUT CX NETWORK

CX Network is the leading online resource for senior customer experience, service, insight, digital and marketing decision makers. Our value-rich content includes industry news, market reports, the latest trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more.

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For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

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Our partners trust CX Network to deliver high quality engaged leads 
and thought leadership through our original content

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OPT-IN MEMBERS

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200,000+
GLOBAL DATABASE

When you partner with CX Network, your get the opportunity to expose your brand to our opt-in membership of over  31,000 customer experience professionals globally and our wider audience of more than 150,000 CX executives.

BUILD BRAND AWARENESS

Whether you are embarking on a brand re-launch or planning to increase your current brand awareness, CX Network will ensure your brand is associated only with credible, highly recognized industry players. Our webinars put your brand in front of highly relevant, highly active and qualified industry players in a cost-efficient manner.

Through our webinar programme, CX Network delivers leads that match your goals and increase your traffic based on your requirements. Engage and interact with your target audience through our varied lead generation campaigns.

GENERATE DIRECT LEADS

POSITION YOURSELF AS A THOUGHT LEADER

Position your brand at the forefront of this topic and industry developments. By being part of this webinar we will ensure you are seen as part of the conversation between industry players, analysts and decision makers. If you want to be positioned as an industry leader, then partnering with CX Network is a great step in this direction.

How will I access the sessions?
You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.


Do I need to download or install any software to be able to attend this event?
No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.


Will the sessions be recorded?
Yes. the sessions will be recorded and available for free for a limited time.

19 - 21 March 2019

Register for FREE

Join the discussion #CXNLive


A global online CX conference, bringing you global customer experts direct to your desk 

  • Chatbots and AI: Discover the Emerging Technologies Impacting the Customer Journey
  • Change Managing CX during Digital Transformation
  • Using Voice of Customer and Data to Inform CX Design and Improve your Offering 
  • Corporate Responsibility and Drive for Purpose: Reinventing your Brand to Reflect Evolving Consumer Expectations
  • Delivering a Consistent Customer Experience in a Modern Gig Economy 
  • Transforming CX to Engage Customers in Social and Digital Channels of Choice
  • Creating a Culture of Customer Advocacy: Linking Employee Experience to Customer Experience

Access to cutting edge content and world class speakers from the comfort of your desk
Downloadable mp3 recordings of all presentations
Downloadable slides you can review again and again
Opportunity to meet cutting edge technology providers
Chat with attendees and presenters in our live networking sessions

Register for FREE

Key Themes?

Why Register?

Our Speakers

Frequently Asked Questions

Interested in sponsoring this event?

Contact Us Now

Headlined by leading VP-level customer contact executives, CCW Online features a combination of keynotes, interactive roundtables, fireside chats and demos. All sessions are backed by research and case studies. 

Agenda

Register for FREE

Day 1 - Tuesday, 19 March 2018

Creating High-Impact Customer Insights With AI

1:00-1:45

Power Panel: Metrics Revisited for  Modern CX 

Video CX: Uniting Customer Feedback and Emotion

16:00-16:45

15:00-15:45

Making Real-Time Analytics and Feedback a Reality for Your Company

1:00-1:45

GDPR and Data Privacy: What Can You Still Do With Customer Feedback?

Measuring Emotional Engagement As The Secret Sauce for Better Customer Experience

16:00-16:45

15:00-15:45

Agenda subject to change. All times listed below GMT

Nicco 
VP Relationship Marketing & Social Media 
Resorts World Genting

Rod Strother
Vice President, 
Digital Experience 

Starhub

Akira Mitsumasu
VP Products and Services Planning,

Japan Airlines

Lawrence Mitchell
Chief Customer and Marketing Officer 
Sumo Salad

Hendrik Coetzee
Senior Solutions Consultant

Genesys

James Walford 
Strategic Director – Digital & Innovation

Genesys

James Sowden
Customer Success Manager 

MaritzCX

Gillian Mackay
Strategic Consulting Director 

MaritzCX

Anthony Brown
Corporate Consultant 

Avaya

Malcom Koh
APAC Customer Experience Strategist

Zendesk

Register for FREE
Register for FREE

Customer Feedback 
& Satisfaction