A 3-day online event with industry leaders sharing their case studies and thought leadership presentations on customer feedback and satisfaction. 

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On the 20th of March, we here at CX Network hand-picked a series of case studies and thought leadership 
presentations regarding customer feedback and satisfaction. 

You can learn from your peers who have already integrated the latest and greatest measurement metrics into their CX strategy and learn more about the disrupters and drivers that can help CX leaders stay on top of customer feedback and satisfaction.

How do I take part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date. 

Data & analytics resource centre

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By registering for this online event you will also receive complimentary online CX Network membership.

Welcome to CXN Live: Customer Feedback & Satisfaction

20 - 22 March 2018

Register here

CX Network Live: 

Customer Feedback & Satisfaction 

What to expect from CXN Live as an attendee?

Access to world-class leaders from the comfort of your own desk.

The opportunity to shop around and meet cutting-edge technology providers.

A live Q&A with speakers following each digital presentation.

In partnership with ...


3 days of thought leading sessions around customer feedback and satisfaction.

See below

Day 1 - Tuesday, 20 March 2018

2:30-3:30 PM GMT

4:00-5:00 PM GMT

Day 2 - Wednesday, 21 March 2018

The Survey is dead… A survival guide for CX 
Claire Sporton, SVP, CX Innovation, Confirmit

The future of customer feedback is no customer feedback
 James Dodkins, Founder at Rockstar CX and Principal Consultant at BP Group

The loyalty challenge: Innovative ways to add value and win long-term customer retention
Susanne Stevenson, Director of Customer Futures, IAG

4:00-5:00 PM GMT

5:30-6:30 PM GMT

7:00-8:00 PM GMT

Capturing the voice of the customer through data insights
Tijl Hoornstra, Head of Customer Experience, Loewe Technologies

Going from theory to practice: Leveraging customer feedback to drive loyalty
Dana Wilson, VP Customer Experience Assurance, Comcast

2:30-3:30 PM GMT

4:00-5:00 PM GMT

Live Agenda

10:00-11:00 AM GMT

Transformative customer experience and engagement
Alex Westley, Director Product Marketing, Oracle.

The next evolution in surveys: AI, chatbots and the power of conversations
Martin Powton, Marketing Manager, Wizu

The VoC Chasm: CX Fantasy  vs Consumer Reality 
Ernan Roman, President, ERDM Corp 

Harnessing VOC intelligence with omni-channel speech and predictive analytics
Brian LaRoche, Director, Outbound Marketing, CallMiner

Day 3 - Thursday, 22 March 2018

11:30-12:30 PM GMT

Closed-loop-feedback: Why a robust VOC should be core to your future state business model
Derek Eccleston, Expert Services Director, MaritzCX

How do you effectively manage customer feedback through online and offline customer touchpoints?
Mike Soylu, Co-founder and Chief Marketing Officer, Pisano

2:30-3:30 PM GMT

1:00-200 PM GMT

Resource Centre