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CXN Live is a 3 day online event bringing a series of hand-picked case studies and thought leadership presentations from industry leaders on customer data and analytics. You can learn from your peers who have already integrated data and analytics into their CX strategy and learn from their experiences in tackling the challenges they've faced along the way.

How Do I Take Part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is Presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date.

As part of the CX Network Live experience we would like to provide you with guides, case studies and interviews regarding this subject.

Resource Centre

18th - 20th September 2018

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What to expect from CXN LIVE?

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Day 1 - Tuesday, 18 September 2018

4:00 - 5:00 PM BST

Organizing Your Data Closet to Make Sure You Have the Right Clothes to Wear
Speaker: Derek Eccleston, Expert Insights Director, 

Day 2 - Wednesday, 19 September 2018

Using Data and Insight to Drive Outstanding Digital Experiences to All Customer Demographics
Speakers: - Jason Miller, Senior Director Product Strategy, 
                  - Brian Solis, Keynote Speaker, Futurist, and Principal Analyst at 
                  - Luke Horgan, Director, Digital Channel Analytics, 
                  - Richard Wilson, Digital Analytics, Optimisation and Personalisation 
Director,                            Samsung       
                  - Alex Allen, Chief Marketing Officer, 
Spring Venture Group

Day 3 - Thursday, 20 September 2018

2:00 - 3:00 PM BST

From Insight Into Action: Customer Insights for Short and Long-Term Growth
Speaker: Gustavo Imhof, Customer Experience Feedback and Insight Manager, 

CX Metrics: Choosing and Implementing the Right Ones for Your Business
Speaker: Brennan Wilkie, Senior Vice President, Customer Experience Strategy, 

From Customer Journey Mapping to Actionable Insights that Drive Revenue: The AutoTrader Story
Speaker: Nick King, Market Research and Insight Director,

Making your Customer Data Visual and Relevant for the Rest of the Organization
Speaker: Dr Maja Brkic, Deputy Director, Head of Behaviour, Insight and Research Team, Customer Directorate,
 HM Revenue & Customs

2:00 - 3:00 PM BST

12:00 - 13:00 PM BST

2:00 - 3:00 PM BST

4:00 - 5:00 PM BST

12:00 - 13:00 PM BST

  • Access to cutting edge content from the comfort of your desk

  • Podcasts: Downloadable MP3 recordings of all presentations

  • Downloadable slides you can review again and again

  • Opportunity to meet cutting edge technology providers

  • Chat with attendees and presenters in our live networking sessions

See Agenda

Welcome to CXN LIVE: Customer Insight Analytics

Key Themes

Creating a forward looking Digital Marketing strategy with the help of Customer Analytics Insights

Omni Channel Analytics Excellence: Collecting and analyzing data from social media, apps, mobile, voice conversations and more...

AI Powered Customer Insights: Embracing artificial intelligence to better understand your customer.

Creating Actionable Insights and making your data visual and relevant to the rest of of your organisation

Real-time Analytics: Using data to better your customer experience when it really matters

Driving advocacy and loyalty through Personalisation


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In Partnership with

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Chairperson's Opening Remarks - Jeremy Griffiths, Head of EMEA CX Consulting and Insights at MaritzCX

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Great CX is getting complicated.  Does AI hold the secret to success?
Speaker: Claire Sporton, Vice-President, Customer Experience Management, Confirmit

4:00 - 5:00 PM BST