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CXN Live is a 2 day online event bringing a series of hand-picked case studies and thought leadership presentations from industry leaders on customer data and analytics. You can learn from your peers who have already integrated data and analytics into their CX strategy and learn from their experiences in tackling the challenges they've faced along the way.

How Do I Take Part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is Presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date.

As part of the CX Network Live experience we would like to provide you with guides, case studies and interviews regarding this subject.

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What to expect from CXN LIVE?

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CX Network © 2018. All rights reserved. 
registering for this online event will also give you complimentary membership to CX Network. By entering your information and submitting the form you give the sponsor permission to contact you regarding their product and you agree to CX Network's User Agreement and Privacy Policy.
  • Access to cutting edge content from the comfort of your desk

  • Podcasts: Downloadable MP3 recordings of all presentations

  • Downloadable slides you can review again and again

  • Opportunity to meet cutting edge technology providers

  • Chat with attendees and presenters in our live networking sessions

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Welcome to CXN LIVE: Future Trends Summit

Key Themes

Agenda

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In Partnership with

23rd & 27th - 28th November 2018

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Streamlining the Customer Journey With Chat-Bots and Virtual Assistants

4:30 - 5:15 PM GMT

3:00 - 3:45 PM GMT

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Striking A Balance Between Customer Experience, Security and Privacy

Future Trends CX Panel: IoT, Block-Chain, Machine Learning and Virtual Reality

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1:00 - 2:00 PM GMT

Day 2 - Wednesday, 28 November 2018

Day 1 - Tuesday, 27 November 2018

No Culture, No Customer
Speaker: Ingrid C Lindberg, Founder & CXO , Chief Customer

Driving CX Personalisation With Behavioral Analytics

Establishing a Next Gen CX Programme with Video
Speaker: Anthony Wright, Solution Consultant, MaritzCX
                Carl Wong, CEO + Co-Founder, LivingLens

Future Trends to Watch With Forrester
Speaker: Victor Milligan, Chief Marketing Officer, Forrester

12:00 - 12:45 PM GMT

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2:00 - 2:45 PM GMT

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3:00 - 3:45 PM GMT

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4:30 - 5:15 PM GMT

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IoT and Blockchain: How are global trends like these affecting the CX space?

AI and Chat-Bots: Scaling up and implementing a hybrid human/robot workforce

Security and Regulations: Ensuring customer data is kept and used securely and in compliance with regulations

Behavioral Data Analytics to aid in customer experience personalization

Virtual and Augmented Reality: Creating immersive customer experiences with AR/VR

Use our hashtag #CXNLIVE

CX Network © 2018. All rights reserved. 
registering for this online event will also give you complimentary membership to CX Network. By entering your information and submitting the form you give the sponsor permission to contact you regarding their product and you agree to CX Network's User Agreement and Privacy Policy.

Opening Day - Friday, 23 November 2018

2:00 - 3:00 PM GMT

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How to Turbo Charge your CX Programme
Speaker: Tom Reby, Senior Strategy Manager, Google

Catch our exclusive pre-event webinar - Tom Reby sets the scene with an exciting deep-dive into Google’s CX 
To get your juices flowing for the full CX Live Future Trends programme below