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Join over 1,000 of your colleagues and speakers showcasing the challenges and opportunities around The Smart Customer Experience.

Work smarter, not harder.

How can the intelligent enterprise enhance your customer experience? Buzzwords such as artificial intelligence, chatbots, machine learning and automation are dominating the landscape, but let’s not forget about long-term developments in digital and mobile either. Combined with new and emerging trends within tech, these are the drivers to creating a smarter, more efficient and – most important of all – a WOW customer experience!

How do I take part?

Simply fill in the registration form and you will be sent details and instructions via email.

Who is presenting?

Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date. 

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CX Network LIVE: The Smart Customer Experience

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Access to world-class leaders from the comfort of your own desk

The opportunity to shop around and meet cutting-edge technology providers

A live Q&A with speakers following each digital presentation

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3 days of thought leading sessions around the smart customer experience

Coming Soon

Day 1 - Tuesday, 20 March 2018

2:30-3:30 PM GMT

4:00-5:00 PM GMT

Day 2 - Wednesday, 21 March 2018

The Survey is dead… A survival guide for CX 
Claire Sporton, SVP, CX Innovation, Confirmit


The future of customer feedback is no customer feedback
 James Dodkins, Founder at Rockstar CX and Principal Consultant at BP Group


The loyalty challenge: Innovative ways to add value and win long-term customer retention
Susanne Stevenson, Director of Customer Futures, IAG

4:00-5:00 PM GMT

5:30-6:30 PM GMT

7:00-8:00 PM GMT


Capturing the voice of the customer through data insights
Tijl Hoornstra, Head of Customer Experience, Loewe Technologies


Going from theory to practice: Leveraging customer feedback to drive loyalty
Dana Wilson, VP Customer Experience Assurance, Comcast

2:30-3:30 PM GMT

4:00-5:00 PM GMT

Live Agenda

10:00-11:00 AM GMT

Transformative customer experience and engagement
Alex Westley, Director Product Marketing, Oracle.

The next evolution in surveys: AI, chatbots and the power of conversations
Martin Powton, Marketing Manager, Wizu

The VoC Chasm: CX Fantasy  vs Consumer Reality 
Ernan Roman, President, ERDM Corp 

Harnessing VOC intelligence with omni-channel speech and predictive analytics
Brian LaRoche, Director, Outbound Marketing, CallMiner


Day 3 - Thursday, 22 March 2018

11:30-12:30 PM GMT

Closed-loop-feedback: Why a robust VOC should be core to your future state business model
Derek Eccleston, Expert Services Director, MaritzCX

How do you effectively manage customer feedback through online and offline customer touchpoints?
Mike Soylu, Co-founder and Chief Marketing Officer, Pisano

2:30-3:30 PM GMT

1:00-200 PM GMT

What to expect as an attendee

10 - 12 July 2018

Uncover Your Smart Customer Experience

#CXNLIVE