Join over 1,000 of your colleagues and speakers showcasing the challenges and opportunities around The Smart Customer Experience.
Work smarter, not harder.
How can the intelligent enterprise enhance your customer experience? Buzzwords such as artificial intelligence, chatbots, machine learning and automation are dominating the landscape, but let’s not forget about long-term developments in digital and mobile either. Combined with new and emerging trends within tech, these are the drivers to creating a smarter, more efficient and – most important of all – a WOW customer experience!
How do I take part?
Simply fill in the registration form and you will be sent details and instructions via email.
Who is presenting?
Our agenda is packed with industry leading speakers. We will be adding presentation details as we get nearer to the date.
Data & analytics resource centre
By registering for this online event you will also receive complimentary online CX Network membership.
CX Network LIVE: The Smart Customer Experience
Access to world-class leaders from the comfort of your own desk
The opportunity to shop around and meet cutting-edge technology providers
A live Q&A with speakers following each digital presentation
In partnership with ...
#CXNLive
3 days of thought leading sessions around the smart customer experience
Day 1 - Tuesday, 20 March 2018
2:30-3:30 PM GMT
4:00-5:00 PM GMT
Day 2 - Wednesday, 21 March 2018
The Survey is dead… A survival guide for CX
Claire Sporton, SVP, CX Innovation, Confirmit
The future of customer feedback is no customer feedback
James Dodkins, Founder at Rockstar CX and Principal Consultant at BP Group
The loyalty challenge: Innovative ways to add value and win long-term customer retention
Susanne Stevenson, Director of Customer Futures, IAG
4:00-5:00 PM GMT
5:30-6:30 PM GMT
7:00-8:00 PM GMT
Capturing the voice of the customer through data insights
Tijl Hoornstra, Head of Customer Experience, Loewe Technologies
Going from theory to practice: Leveraging customer feedback to drive loyalty
Dana Wilson, VP Customer Experience Assurance, Comcast
2:30-3:30 PM GMT
4:00-5:00 PM GMT
Live Agenda
10:00-11:00 AM GMT
Transformative customer experience and engagement
Alex Westley, Director Product Marketing, Oracle.
The next evolution in surveys: AI, chatbots and the power of conversations
Martin Powton, Marketing Manager, Wizu
The VoC Chasm: CX Fantasy vs Consumer Reality
Ernan Roman, President, ERDM Corp
Harnessing VOC intelligence with omni-channel speech and predictive analytics
Brian LaRoche, Director, Outbound Marketing, CallMiner
Day 3 - Thursday, 22 March 2018
11:30-12:30 PM GMT
Closed-loop-feedback: Why a robust VOC should be core to your future state business model
Derek Eccleston, Expert Services Director, MaritzCX
How do you effectively manage customer feedback through online and offline customer touchpoints?
Mike Soylu, Co-founder and Chief Marketing Officer, Pisano
2:30-3:30 PM GMT
1:00-200 PM GMT
What to expect as an attendee
10 - 12 July 2018
Uncover Your Smart Customer Experience
#CXNLIVE