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Global Survey: Drivers for Deploying Speech Analytics

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With the global economy set to slow down in 2019 and changing business expectations, businesses will return to fundamentals of delivering superior customer service. The value of spoken input directly from prospects and customers is no longer to be discounted.

This Global Survey unveils key findings derived from a survey of 500 contact centers and CX decision makers regarding their criteria for evaluating and deploying conversational analytics platforms and services.

Download this research to access best practice insights including surrounding the deployment of conversational analytics.


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